Privacy Policy
Your Front Desk, operated by VR Front Desk Corporation (“we,” “us,” or “our”), respects your privacy. This policy explains how we handle information submitted through our website and communications related to our vacation rental support services.
Information we collect
When you contact us or enroll in owner text messaging, we may collect your name, email address, phone number, property or account information, the content of your inquiry, and your communication preferences and consent. Our website hosting and form-processing providers may also process technical information, such as IP addresses and submission timestamps.
How we use information
We use this information to respond to inquiries, provide and coordinate services, communicate with property owners about reservations and operations, manage consent and opt-outs, prevent abuse, and comply with applicable law.
SMS consent and mobile information
We use mobile phone numbers and SMS consent collected through our owner opt-in form to send the operational text messages described in our SMS Terms. Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with messaging providers and other service providers solely to deliver our communications and operate our services, subject to appropriate restrictions.
Service providers
We use third-party providers to operate our website, process form submissions, and deliver communications. These may include our hosting provider, Formspree for web forms, and Quo for business messaging. Providers process information as needed to perform services for us and under their applicable terms and policies.
Retention and security
We retain information for as long as reasonably needed for the purposes described above, including maintaining records of consent and opt-outs, and as required by law. We use reasonable safeguards, but no online system is completely secure.
Your choices
You may request access to, correction of, or deletion of personal information, subject to applicable legal requirements. To stop text messages, reply STOP to a message. For assistance, reply HELP or use our contact form.
Updates
We may update this policy as our services change. The effective date above indicates the current version.
Contact us
VR Front Desk Corporation, Honolulu, Hawaii. For privacy questions or requests, please use our contact form.