A 24x7 Virtual Front Desk for Your Vacation Rental

OR

We provide 24/7 support for your guests from Airbnb, VRBO, and Booking.com and more so you can focus on more important things

How We Help You

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Communications Experts

We assist with your guest communications, booking requests, inquiries, and more! We respond to all inquiries in under an hour and can handle email, phone, or direct responses inside your rental listing dashboard, 24 hours a day, 7 days a week.

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Coordinate Cleaners

We coordinate the cleanings with your cleaners or cleaning company so you don’t have to. We can call your manager or on the ground contact if there is an issue, or call your cleaners to bring your guest extra towels. We got you covered!

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Optimize Your Listings

We review and optimize your listing to get you more bookings. We respond faster than most other hosts can manage, 24 hours a day, 7 days a week! Usually, the booking goes to the host who responds first, and that can be you!

Key Benefits

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Increase your revenue per unit and your price per booking by constantly ranking near the top of the search results and by getting better reviews from your guests.

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Increase guest satisfaction and your listing rating because guests are always able to get in touch with our highly trained customer service staff.

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Stay in as much control as you like. You still maintain access to all your accounts, and can communicate with guests as much or little as you like.

Increase your response rate dramatically due to no missed responses because you were sleeping, at work, at the grocery store etc. Higher response rate = more bookings!

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Sync ALL your accounts! No more outdated calendars from multiple listing sites. We can sync all your calendars so they are up to date ALL the time.

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Optimize your profile and pricing with our 10 point profile review as well as dynamic pricing. With dynamic pricing, we can adjust your pricing based on seasons, availability, and more!

Customer Reviews

I am glad I found VRfrontdesk to help me with my property management of my short term vacation rental. They free up hours of my day with handling bookings, cleanings, client communication, and key exchange. I shopped around for a reliable property manager and after trying other short term rental property managers I am glad I found VRfrontdesk. Besides the quick responses (within what seems like an hour if not minutes) to both guest bookings and any questions or requests that I have, they were really easy to get set up with. They provided the templates of what will be sent to guests for both pre and post check in and then allow you to edit the templates as you see fit. Any hosts looking for a great property manager should give VRfrontdesk a try.

Scott & Anna

VR Frontdesk gives me the piece of mind to know that the online responsibilities associated with managing my short terms rentals is handled. The VRFrontdesk team is constantly striving to satisfy and improve. Thanks guys!

Jack

“We work with VR Frontdesk for a year, and are quite happy with their services. We switched to them after a year of bad experience with [another company], and VR Frontdesk proved to be so much better. They are very connected, available and diligent. They know AirBnB quite well. We have a complete feeling that we work with real people, who understand our needs, concerns and goals. Our AirBnB communication reviews are 100% 5-star, which clearly shows our collaboration is a complete success”

Andrey Kan

http://www.dreamhouseinthegunks.com/

“We have been using VR Front Desk for more than a year now and we highly recommend their service. By managing the reservation process as well as guest communications for our portfolio of 12 units, they have saved us thousands of dollars a month in labor costs and allowed us to focus on growing our business and acquiring more properties. They have been easy to work with and highly reliable, I definitely would recommend their services to other vacation rental management companies.”

Ryan Anderson @ SMPLYTRVL

#1 – Fair Pricing

Pricing Options For Everyone!

We offer options for all types of owners, from 1 to 100+ units! We only bill you a percentage based on the the reservations that we manage.

#2 – Better Systems

Trained and caring staff plus detailed checklists

We use a pretty simple system here at Your Front Desk: Trained people that care about your rental and treat it as if it was their own, combined with detailed checklists. We take the same approach that reduced mortality rates by 10% in ICU’s nationwide : checklists that must be used each time. We won’t miss any important email, we won’t miss a response that could damage your rating on your vacation site, etc.

#3 – Account Managers

Get access to a single account manager

Other management companies assign your guest inquiries to whoever happens to be taking calls or responding to emails at that time. Sometimes, that can be a different person hour to hour, or even 15 minutes later. At Your Front Desk, we have different people answering the phone at different times of day and night (nobody can stay up for 24 hours), but we have a single point of contact for questions about your account or to escalate any issues if you have a problem.

Questions

What countries are supported?

We support listings in any country. Since our front desk staff are virtual and work 24 hours a day, 7 days a week, we can handle accounts in any country and or timezone.

What languages are supported?

As of now, we only support English. We can try to translate questions using Google Translate if you wish, or forward non-english queries directly to you.

Is there a minimum number of days or bookings required to use your service?

Nope, we offer different plans based on usage, so if you only want to use this service occasionally, we have a plan for you.

Can you drop off keys in person for me?

Unfortunately, we cannot since we solely an internet based service. However, we can coordinate dropoffs with your trusted key-person, or coordinate the usage of a lockbox or other service as you prefer.

Do you handle the cleanings?

Yes, we can help with that. We can provide a login for your cleaners so they can check the schedule of all the listings that they clean. We can also setup an automated email or text alert for new bookings or cancellations if you wish. Please note: you must provide your own cleaner, we cannot help you find one.

Do you have an affiliate program?

We are working on one now! If you are interested, please contact us and we can fill you in on the details.

Can I still use my AirBnB account as a traveler?

Sure! You still have full access to your accounts, and can use any / all the functions you wish.

Can I update the calendar myself?

Sure, you have full account access, so you can update your calendar or listing at any time!

Can I have more than one listing?

Of course! Check out our plans. Each listing will need its own plan. If you have more than 10 listings and are interested in a bulk discount, let us know and we can get you a great deal!

What is the sign-up process?

Once you select a plan and submit your payment information, an account specialist will be in touch with you within 24 hours to conduct an on-boarding interview. We will ask you about your screening criteria, booking requirements, cleaners, key exchange method, etc, so please have that info ready. We will walk you through each step of the process so we can handle your unit just like you would!

What listing sites do you handle?

Airbnb, VRBO, Booking.com and now direct website bookings via our platform is an option as well. If you are using one not on this list, contact us and I bet we can manage it for you once we look into it!

Do you Sync Calendars across multiple site?

Of course! If you have a plan that supports it, all your calendars will ALWAYS be in sync.

Do you comply with AirBnb or other sites Terms and Conditions?

Yes! We act as your co-host, and are fully in compliance with all major listing sites.

How do I cancel?

Just contact us.

What happens if I cancel your service?

Well, we will be sad to see you go! Outside of that, all you need to do is change your email and phone number to your own services, and thats it. Since you always had control over you account, nothing else changes.

Do you offer any type of guarantee?

Yes, we believe we have the best product and support out there. If for any reason you aren’t happy, just let us know. We offer a 7 day trial, no questions asked try us for 7 days and pay nothing!

Choose a plan that fits you

ALL PLANS Include:
10 Point Listing Profile Review with improvement suggestions
Ensure all guests meet your requirements
24 / 7 live support
Email and direct responses to your guests (within Airbnb dashboard, VRBO dashboard, etc) in one hour or less
Coordinate Cleanings and key exchanges.
Unlimited Inquiries and guest questions
Unlimited Bookings and Reservations
Calendar Sync

Plan Type	Cost	Platforms	Startup Cost
Pro	4% /month	AirBnB only	$99.95
VIP	5% /month	AirBnB, VRBO, Booking.com, direct website bookings	$99.95

*All plans require a $99.95 deposit to get started. Click on “Make Payment” below to securely submit your payment info. This deposit is refundable to you if you decide not to move forward with our services within 30 days. Once you pay the deposit, you will be sent a contract for review and to select your plan.*

Make Payment

Still have questions?

Talk to a real live human being to help you get answers! Instantly schedule a FREE 30 minute consultation with an account manager to review our plan options and ask any additional questions you may have! Check available time slots for a free consultation below:

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